Refund Policy

Refunds are available within 30 days of delivery for eligible items.

To qualify, items must be unused, unopened, and in original condition.
Refunds are processed to your original payment method within 5–10 business days after inspection.
Shipping fees are non-refundable unless the return is due to our error or a defective product.

If you receive a faulty item, contact support@audiofade.com.au within 7 days of delivery with a photo and description of the issue.

Frequently asked questions

ZenTone earplugs are designed to reduce noise and enhance comfort — perfect for sleeping, studying, travelling, working, or relaxing.

They help soften unwanted sounds without blocking speech or important alerts.

ZenTone earplugs have a Noise Reduction Rating (NRR) of 23 dB, helping you stay calm in noisy environments while still staying aware of your surroundings.

Yes! They’re made from soft, washable silicone that can be reused for long periods when cleaned and stored properly.

Wash with warm water and mild soap, then air-dry completely before storing them in their case.

Avoid using alcohol or harsh chemicals, as these may damage the silicone.

Yes, ZenTone earplugs are ideal for sleeping and blocking snoring sounds.

They reduce unwanted background noise to help you fall asleep faster and stay asleep longer.